Frequently Asked Questions

Shipping, Returns & Exchanges

Do you offer international shipping?

Yes, we offer international shipping to United States and India! Shipping fees and delivery times vary depending on your location. You can check the shipping options at checkout or contact our customer service for more details.

What is the estimated shipping time for my order?

We aim to process and ship orders as quickly as possible. Once your order is placed, please allow 1-2 business days for processing. After that, shipping times depend on the method you choose at checkout:
Standard shipping: 5-7 business days (Canada and U.S. orders)
Expedited Shipping: 2-3 business days (Canada and U.S. orders)
International Shipping: 8-14 business days (India)

Please note that shipping times may vary depending on your location, holidays, and other factors beyond our control. You’ll receive a tracking number once your order ships so you can keep an eye on its progress.

If you need your order by a specific date, please reach out to our customer service team for assistance with expedited options before placing the order.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website.

Click the button below to track your order:

Track My Order

My package shows as delivered, but I haven’t received it. What should I do?

We understand how frustrating this can be! If your tracking information shows that your package has been delivered but you haven't received it, please follow these steps:
Check your delivery location: : Sometimes packages are left in an unexpected location (e.g., back porch, side door, or with a neighbor). Please check around your property or ask anyone in your household if they received it on your behalf.
Wait 24 hours: Occasionally, packages may be marked as delivered a day before they actually arrive. Give it an extra day to see if the package shows up.
Contact the carrier: Reach out to the delivery carrier (e.g., USPS, UPS, FedEx) using the tracking number provided to see if they have any additional information or if they can help locate the package.
File a claim: If your package is missing, it is the customer’s responsibility to file a claim with the carrier. We do not handle claims on your behalf, but the carrier will guide you through the process and may provide compensation or assistance.

Please note that we are unable to offer refunds or replacements for lost or stolen packages once the carrier has marked them as delivered.

If you need further assistance with tracking your order or navigating the claim process, feel free to contact our customer service team at info@thedriphaus.ca, and we will do our best to support you in locating the package.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please get in touch with us at info@thedriphaus.ca as soon as possible and provide us with the order ID. We’ll do our best to accommodate your request, but we cannot guarantee changes once the order is processed.

Do you accept returns?

We currently do not accept returns. However, we do offer exchanges for items that are unworn, unwashed, and have their original tags attached. Please refer to our Exchange Policy for more information on how to process an exchange. Our products are made-to-order to reduce waste and overproduction 🌱

Why are returns limited?

We're a small batch studio focused on mindful production. Each item is made just for you, which allows us to reduce waste and environmental impact. Your conscious support means everything.

How do I exchange an item?

If you need to exchange an item for a different size or color, please contact our customer service team at info@thedriphaus.ca within 7 days of receiving your order within Canada. We will provide you with the necessary instructions for returning the original item and receiving the exchange. We currently do not offer exchanges for international orders (United States and India) due to high shipping and customs fees.


What if I received the wrong item or my order arrived damaged?

We've got you. If your order is incorrect, misprinted, damaged in transit, please email info@thedriphaus.ca within 5 days of receiving your order. Attach your order number and clear photos of the issue - we'll fix it with a replacement or full refund.


What items are not eligible for returns or exchanges?

We cannot accept exchanges for:

  • Custom orders via Haus of Prints
  • Washed, worn, or altered items
  • Final sale or clearance items.


Fit, Sizing & Fabric Care

What's in The Drip's lineup?

✨ The Drip Lite
Lightweight. Breathable. Effortless.
Women’s fit tees with a semi-sheer finish, made for chill days and soft statements.

🎨 The Drip Tone
Minimalist graphics. Calm confidence.
Rooted in a white and black base with neutral colorways for those who speak softly but leave a mark.

🧵 The Drip Classic
Clean. Timeless. Everyday bold.
Unisex fits designed for movement and street-level ease.

💎 The Drip Signature
Elevated. Exclusive. Intentional.
Premium, limited-edition pieces crafted in small batches for standout energy.

What sizes do you carry?

We offer a wide range of sizes, from S to XL, across all our collections. Each product page includes a size chart to help you find your perfect fit. If you’re unsure, our customer service team is happy to assist!

Where can I find sizing charts?

All the below are measurements in Inches.

What is the recommended fabric care for Drip Haus apparel?

For long-lasting wear, machine wash your Drip Haus pieces in cold water on a gentle cycle with similar colors. Turn garments inside out to protect the prints. Air drying is ideal, but if needed, tumble dry on low heat. Avoid ironing directly on designs—iron inside out or use a cloth barrier. Most items are pre-shrunk, though a small amount of shrinkage (3–5%) may occur. Stick to mild detergent, avoid bleach or harsh chemicals, and skip the dry cleaning - our apparel is made for easy, everyday care.